The CIO, the Director, the Executive, the Manager, the Boss...
They just want to get things done. They want to drive the business forward, they want to make a difference, they don't want to know about the problems, but solutions, to go forward and stay ahead of everyone else. This is great, to be the best and stay top, where every leader wants to strive for.
I'm guessing Mrs Clinton put her foot down after she was told her email didn't reach it's destination. That she just wants it to work so sort it. She hasn't got time for these mere IT problems, and to be honest, the importance of the work she was probably doing, no doubt she was right.
But did anyone have the guts to go to her and say,
'I understand your frustration madam, if we take this course of action this is what highly potentially will happen.'
I'm guessing not?
We have all been here at one point, the leader wants something done and frankly doesn't care how you do it, just do it and get it done.
In a technology driven world, having the IT person say,
'hmmmm that's really not a good idea'
is the leaders worst nightmare, generally makes them annoyed and you end up ducking as something gets thrown your direction.
This is why it pays to have an IT Director, CTO or even an IT consultant that isn't just going to respond to the pressure and say 'How high', when told to jump.
In every sector of business, more currently for me the Legal arena you hear someone reach the point of frustration and shout out,
'I am just trying to do my job! I am not and don't want to be an IT expert!'
I can assure you the IT experts would rather you weren't an IT expert as well, just a competent listener. Listen to the advice given, If it's not understood say so and if unsure, don't take that chance always check.
That's the basic requirement an IT 'Expert' want's from workers using IT. TBH, that's what most effective leaders want on any subject.
Although IT experts... the important approach comes from you via communication upwards and downwards that doesn't scare or make people gloss over when the first word exits your mouth. Keep it simple, keep people informed, yet keep it simple, keep information flowing yet keep it simple. Challenge the leader, not obstructively, but informatively.
So when the boss says
your response should be,
'Okay, but just so you know after I've jumped, this will occur and it's seriously not going to be good if we want to be the best'.
If they still don't listen, minute it, then start jumping!
Hillary Clinton’s email was blocked, so the State Dept. turned off spam filters